Posts Tagged ‘concepts of CRM’

• Details about Evolution of CRM

  Sep 24, 13 • 1923 Views • General • namrata mandhyan • No Comments

  CRM is defined as Customer Relationship Management Concepts. In earlier days many merchants and traders were practicing relationships for many years, they believed that the business can only be built on trust factor with the customers. As soon as there was an

• Understanding the Customer Relationship Management Concepts

  Sep 12, 13 • 1196 Views • General • namrata mandhyan • No Comments

  CRM (Customer Relationship Management) company wide business strategy which is designed so as to reduce the cost & increase the profitability by solidifying the customer loyalty. It gives a holistic view of each and evry customer in real time by